فرص عمل فى طيران الاتحاد الأمارتى فى مصر منشور فى 13/1/2015

فرص عمل فى طيران الاتحاد الأمارتى فى مصر منشور فى 13/1/2015
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Country: EGYPT

Reservations & Ticketing Agent- Cairo

Country

EGYPT

City

Cairo

Department

Global Sales

Closing date

30 January 2015

Job Purpose

To optimise all front desk and call centre activity with guests, turning leads to potential sales outcomes. Ensure Etihad reservations and ticketing policies and procedures are correctly implemented. Deliver customer service to exceed guest expectations.

Responsibilities

Ensure all revenue, yield, volume and EY Holidays targets achieved

Monitor queues, issue PTAs and assist with TODs

Ensure all monies accounted for and TSR tallies

Complete pre-flight checks to agreed standards

Ensure ticket stock correctly logged, stocked, stored and all material properly stocked and displayed

Keep up to date on product, service, policies procedures

Ensure telephone enquiries are answered within 3 rings

Sell up on 20% of sales opportunities

Requirements

Qualifications and Education:

High School Graduate

Experience:

2 years airline or travel agency experience in a reservations and ticketing role preferred

Training:

Etihad reservation system "Sabre" - courses in reservations and ticketing

Airline advanced passenger tariff and pricing course.

Recognized IATA or knowledge in rules and regulation of airline restrictions

Knowledge:

Good written and oral English language skills

Ability to work under pressure and to short lead times.

Able to work on own initiative

Good PC skills include Word, Excel, PowerPoint, Internet

Numerate

To Apply (Choose Egypt): http://www.etihad.com/en/careers/search-and-apply/

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